# Resetting Your Password

If you want to reset your password either because it has been forgotten to update to a new one this process is simple and can be done in two ways:

### PacPost Live login page

1. From the login page, select the **Forgot Password?** link below and to the right of the password field.
2. This will bring you to the password reset page, type in your email address and click F
3. Type in your two factor code and click **Verify Code**.
4. Check your email for the invitation email.\ <mark style="background-color:blue;">If this email does not show up in your inbox, please also check your spam folder</mark>
5. In this email please note two items:\
   a. Link to proceed to Pac Post Live Login\
   b. Temporary Password - This is a system generated password used to log in to change the password to a new one.
6. Click the Link in the email to proceed to <https://pacpostlive.web.app/login>.
7. Type in the email address that your invite was sent to in the E-mail field.
8. Paste the Temporary Password into the Password field.
9. Below the Sign In button you will find our **Terms of Service**, **Privacy Policy**, and **Subscription Agreement**, after reviewing these check **I agree**.
10. Click **Sign In**. \
    \ <mark style="background-color:blue;">You should receive an SMS message on your mobile device with a one time code, please make note of this code.</mark>
11. On the following page type in the code you received on your mobile device and click **Verify Code**.
12. On the next page you will set your password. Type in a password ensuring that it meets all of the criteria listed on the page. Then re-type the same password in the **Confirm Password** box below. When you have filled both boxes, click the **Change Password** button.
13. You have now successfully reset your password.

### Toolbar in the PacPost Live interface

1. From the PacPost Live homepage, click the PacPost Live icon on the top right of the window.
2. Select **Reset Password.**\ <mark style="background-color:blue;">You should receive an SMS message on your mobile device with a one time code, please make note of this code.</mark>
3. On the following page type in the code you received on your mobile device and click **Verify Code**.
4. On the next page you will set your password. Type in a password ensuring that it meets all of the criteria listed on the page. Then re-type the same password in the **Confirm Password** box below. When you have filled both boxes, click the **Change Password** button.
5. You have now successfully reset your password.


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