> For the complete documentation index, see [llms.txt](https://wiki.pacpost.com/public-wiki/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.pacpost.com/public-wiki/show-admin-controls/activate-user-who-has-been-suspended.md).

# Activate User who has been Suspended

If a user has failed to log in multiple times in a short time span their account will be suspended. If this happens the **Show Admin** will need to activate that user again before they are allowed to log in. To activate that user use the following procedure:

1. From the home page, select the **ShowAdmin** portal for the show you would like to remove users from.

   <figure><img src="/files/jmsGuU6DaI8A2r99E0c5" alt=""><figcaption><p>Show Selection Home highlighting ShowAdmin</p></figcaption></figure>
2. You are now in the Show Admin portal. Now click the **List of Users** icon at the top to enter the User List page:

   <figure><img src="/files/6QmwtpgbTRUtaqjRf3x6" alt=""><figcaption><p>ShowAdmin highlighting Invite User</p></figcaption></figure>
3. You are now on the User List page. On this page will see all details of every user and all of the Roles that are assigned to each user. To activate a user find the user you would like to activate and click **Activate** in that user’s row.

   <figure><img src="/files/aewOKE8asUmzYHFUAfcu" alt=""><figcaption><p>ShowAdmin List User highlighting Activate</p></figcaption></figure>
4. A prompt will come up on screen confirming that you want to activate the user, select **Yes**.

   <figure><img src="/files/GbONh1uo9jaUIWzpoug2" alt=""><figcaption><p>Activate user confirmation prompt</p></figcaption></figure>
5. The user will now be sent a new temporary password to login and should follow the same instructions as [Creating an Account](/public-wiki/overview-of-roles/creating-an-account.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://wiki.pacpost.com/public-wiki/show-admin-controls/activate-user-who-has-been-suspended.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.