Resetting User Passwords

If any user on the show is unable to remember the password to their account, the Show Admin may initiate a password reset on their behalf from the Show Admin portal by using the following procedure:

1. From the home page, select the ShowAdmin portal for the show you would like to reset a user’s password.

   

   Show Selection Home highlighting ShowAdmin
2. You are now in the Show Admin portal. Now click the List of Users icon at the top to enter the User List page:

   

   ShowAdmin highlighting Invite User
3. You are now on the User List page. On this page will see all details of every user and all of the Roles that are assigned to each user. To reset a password for a user find the user you would like to reset a password for, and click Reset Password in that user’s row.

   

   ShowAdmin List User highlighting Reset Password
4. A prompt will come up on screen confirming that you want to reset the password for that user, select Yes.

   

   Reset Password confirmation prompt
5. You will receive a confirmation on screen that the action was successful. This user will now receive an email with setup instructions, they may reference the Creating An Account page for more information.